Margaret Hagan has a new post about her and Stephanie Kimbro‘s project: The Access Hub Project: Designing new resources for legal service providers.
Here are excerpts from the post:
I’ve been working alongside Steph Kimbro to do some scoping & groundwork for an Access Hub design — that would be a resource for legal service providers (in self-help & legal aid centers) interested in integrating tech into their practice, & learning best practices for more efficient & quality services. [...]
Steph received an initial ambit through the ABA’s Blueprint Project to create a participatory online platform, which would allow people working in the world of Access to Justice to pull together resources, share ideas, and create a repository of knowledge of what kind of projects have worked (and which ones have failed) in the A2J and legal aid space.
[...] [W]e began with defining ‘use cases’ — to identify what stakeholders were most central to the project, and what functions an Access Hub would help them accomplish. [...]
After which, Steph whittled down to a main use case:
legal aid managers, who direct an access-oriented legal organization, who want to share & seek best practices about service delivery & also are considering integrating more tech into their practice to increase efficiency & quality
User Requirements for an Access Hub:
- Easy to access & non-obtrusive [...]
- Not ‘another frikkin website’ [...]
- Interactivity is key [...]
- Customization to local context [...]
- Give out-of-the-box usable resources [...]
- Maintenance must be baked in [...]
[...] [W]e’ll be focused in the next month on drafting possible prototypes of an Access Hub. [...]
This project [...] will be aimed mainly at the Legal Service Provider as the main stakeholder, to empower her & help her improve her daily workflow and quality of service.
Below, please find some of my sketches that I’ve been working on — with more developed designs to appear here over the next month.
If you have some experience in this area & have ideas for prototypes, design choices, user/system requirements, or otherwise — please leave feedback or write to us! [...]
To see the sketches and for more details, please see the complete post.