Kimbro, Crosby, and Rooney on client relations in virtual law firms

Audio and a transcript have been posted of a discussion among Stephanie Kimbro, Michelle Crosby, and Fred Rooney on client relations in virtual law practice.

The discussion was led by Stephanie Francis Ward as part of ABA Journal’s monthly podcast series.

The discussion covers a range of topics, including:

  • Determining the appropriateness of virtual legal services for the client’s needs;
  • The firm Website, gamification, and other technologies for client engagement;
  • Establishing a personal connection with the client;
  • Effective communication with the client;
  • Price differences between virtual and brick-and-mortar firms; and
  • Online judicial proceedings.

HT @StephKimbro

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